Technical support
The Cup That Never Stops
Our own technical service, 24 hours a day, 365 days a year, so your business never stops.
Technical Support Service
Solutions directly from the first call.
Our SAT is made up of Marabans technicians. They have detailed knowledge of every coffee machine and grinder we provide, ensuring direct assistance so your service returns to normal as quickly as possible.
Notices and Faults
Your service doesn't wait. Neither do we.
Direct line to SAT, no switchboards or waiting tickets. You explain the breakdown to us immediately, and we assess whether we can guide you to fix it over the phone or if the technician needs to go to your premises.
Scheduled maintenance
The best breakdown is the one that never happens.
We don't wait for the machine to give an alert. We make regular visits to adjust parts and maintain maximum performance. We anticipate problems to ensure two things: that your service is not interrupted and that coffee quality never declines.
We don't just check the filters, wands, and blades. We calibrate the water, temperature, and grind to adjust the extraction precisely. The goal is one: perfect aroma, crema, and flavor.
Direct care
Speak to a technician from the very first minute, without automated responses or waiting until the next day.
Phone support
We resolve most minor issues on the spot and during the same call, saving you time.
On-site repair
If the fault requires tools, a specialist will travel to your business to repair the equipment on-site.
Still have questions about the SAT? We answer the most frequently asked questions about coverage and response times.
Quick answers
What areas do you serve?
Our own SAT covers all of Mallorca. If your premises are on another island or outside of the Balearic Islands, let us know and we will look into how to provide coverage through our network.
Do you work outside of business hours?
Yes. The incident line operates 24/7, 365 days a year. We know your bar doesn't close or go on vacation.
How often do you do maintenance?
It depends on your consumption and machinery. We schedule visits tailored to your workload to anticipate the actual wear and tear of the equipment.
Is technical support included?
It is included in each client's commercial agreement. No small print, no cost per call, and no charge for the initial diagnosis.
Do you repair machines that you didn't install yourselves?
We evaluate it on a case-by-case basis depending on the brand and model. Tell us what coffee machine you have and we'll confirm immediately if we can support it.
What happens if the repair takes a long time?
So your business doesn't stop. If the breakdown is serious and cannot be fixed immediately, we may provide you with a replacement device while the repair is underway.
Request Technical Assistance
Tell us what equipment you have and what's happening. Our technical team will contact you.