Terms and Conditions of Sale

Last updated: 31 August 2026

1. Identification

This online store is owned and operated by MARABANS SL.

Tax ID (NIF)         B07808090
Registered address   Carrer Sestadors 23, 07458 Can Picafort
                     Balearic Islands, Spain
Email                tiendaonline@marabans.com
Telephone            +34 971 59 91 10
Companies Register   Volume 1427, folio 43, sheet PM25296, entry 4
Business activity    Sale of coffee, tea and herbal infusions

2. Purpose

These terms govern distance selling between MARABANS SL and the customer, in accordance with Spanish Royal Legislative Decree 1/2007 (General Law for the Defence of Consumers and Users), Law 7/1996 on Retail Trade, Law 34/2002 on Information Society Services, Regulation (EU) 2016/679 and Organic Law 3/2018 on Data Protection.

By placing an order you confirm that you are of legal age and accept these terms.

3. Ordering process

You can order as a guest or by creating an account. Before confirming payment you will see the full order details: products, total price including tax, shipping costs and estimated delivery time.

Once completed, you will receive a confirmation email, so it is essential that your email address is correct. If you have not received it within 24 hours, write to tiendaonline@marabans.com or call +34 971 59 91 10.

Your invoice is sent by email together with the confirmation.

4. Availability

If a product is unavailable we will let you know by email or telephone within a maximum of 30 days. We may offer you a product of similar or superior characteristics at no extra cost, or a full refund of any amount paid.

MARABANS SL reserves the right to withdraw, restock or modify the products offered.

5. Prices and taxes

All prices are shown in euros and include VAT. Food products are subject to the reduced rate of 10%.

Prices may change without prior notice, but the price applied will always be the one in force at the time your order is placed.

6. Shipping and delivery times

All orders are shipped with GLS. Delivery times are estimates and are counted in working days from the moment your order leaves our warehouse.

Balearic Islands · 24 hours

Up to 5 kg          €5.90
5 – 15 kg           €6.90
Free                on orders over €60

Mainland Spain · 48-72 hours

Up to 3 kg          €6.50
3 – 5 kg            €7.50
5 – 10 kg          €10.90
Free                on orders over €75

Mainland Portugal · 48-72 hours

Up to 5 kg          €8.50
5 – 10 kg          €12.90
Free                on orders over €85

Germany, France and Italy · 2-3 days

Up to 3 kg         €12.90
3 – 5 kg           €14.90

Netherlands, Belgium, Austria and Luxembourg · 2-4 days

Up to 3 kg         €16.90
3 – 5 kg           €20.90

We do not ship to the Canary Islands, Ceuta, Melilla, Madeira, the Azores or to any destination not listed above.

Orders exceeding the maximum weights shown require a quote — write to us and we will prepare one.

7. Payment methods

You can pay using any of the methods enabled at checkout. Transactions involving the transmission of banking data take place in a secure environment using SSL encryption, and your card details are not stored on any MARABANS SL server.

If a purchase amount is charged fraudulently or improperly using a payment card number, the cardholder may demand the immediate cancellation of the charge. However, if the purchase was in fact made by the cardholder and the refund request does not arise from the exercise of the right of withdrawal, the cardholder shall be liable for any damage caused by that cancellation.

8. Right of withdrawal

You have 14 calendar days from receipt of your order to withdraw from the purchase, without justification or penalty.

You can exercise this right through the withdrawal function available in your account, by writing to tiendaonline@marabans.com, or using the form provided in our Returns Policy.

Opened or unsealed food products are excluded, for reasons of hygiene and food safety, in accordance with article 103.e of the TRLGDCU.

Full conditions, refund periods and the withdrawal form are set out in our Returns and Refunds Policy.

9. Legal guarantee

Our products carry the three-year legal guarantee of conformity from delivery, in accordance with Spanish Royal Decree-Law 7/2021.

If you receive a product that is faulty, past its date or damaged, write to tiendaonline@marabans.com with your order number and a photograph. We will replace it and cover all costs.

Please keep your proof of purchase and follow the storage instructions shown on the packaging.

10. Promotions and discounts

Unless expressly stated otherwise, discount codes and promotions cannot be combined with one another. MARABANS SL reserves the right to modify or cancel them at any time, without affecting orders already placed.

11. Intellectual property

MARABANS SL owns all intellectual and industrial property rights to this website and its contents: text, images, video, trade marks, logos, design and structure.

Their reproduction, distribution or public communication for commercial purposes is prohibited without express authorisation. You may view, print and store content solely for personal and private use.

Third-party trade marks appearing in this store are the property of their respective owners and are cited solely to indicate the compatibility of our products.

12. Data protection

The processing of your personal data is governed by our Privacy Policy.

13. Complaints and dispute resolution

You can send complaints to tiendaonline@marabans.com or in writing to Carrer Sestadors 23, 07458 Can Picafort, Balearic Islands, Spain.

If you are not satisfied with our response, you may turn to:

• The Consumer Arbitration Board (Junta Arbitral de Consumo) of your autonomous community
• The Directorate-General for Consumer Affairs of the Balearic Islands Government
• The European Consumer Centre (cec.consumo.gob.es), for cross-border disputes within the EU

14. Governing law and jurisdiction

The relationship between the customer and MARABANS SL is governed by Spanish law.

Contracts concluded electronically with consumers shall be deemed to have been concluded at the consumer's place of habitual residence. Between businesses or professionals, and in the absence of agreement, at the place where the provider is established.