Shipping policy
Delivery Policy
Last updated: 31 August 2026
Who we use for delivery
All orders are dispatched via GLS, through our branch in Palma de Mallorca. You will receive an email with the tracking number as soon as the parcel leaves our warehouse in Can Picafort.
Order Preparation
Orders are prepared within 24–48 working hours. Orders received at the weekend or on a public holiday are prepared on the next working day.
The delivery times shown below start from when the parcel leaves the warehouse, not from when you place your order.
Where we deliver and how much it costs
Balearic Islands · 24-hour delivery
Up to 5 kg €5.90
5 – 15 kg €6.90
From €60 free
We’re based in Mallorca, which is why we deliver here within 24 hours.
Mainland Spain · delivery in 48–72 hours
Up to 3 kg €6.50
3–5 kg €7.50
5–10 kg €10.90
From €75 free
Mainland Portugal · delivery in 48–72 hours
Up to 5 kg €8.50
5–10 kg €12.90
From €85 free
Germany, France and Italy · delivery in 2–3 days
Up to 3 kg €12.90
3–5 kg 14.90 €
The Netherlands, Belgium, Austria and Luxembourg · delivery in 2–4 days
Up to 3 kg €16.90
3 – 5 kg €20.90
All prices include VAT. The exact cost is calculated automatically during the checkout process based on the weight of your order and the delivery address.
Where we do not deliver
We do not deliver to the Canary Islands, Ceuta, Melilla, Madeira, the Azores or to destinations outside the countries listed.
If you need a parcel sent to one of these destinations, please email us at tiendaonline@marabans.com and we will look into it.
Large orders
Orders exceeding the maximum weights for each zone cannot be processed automatically. Please contact us and we will provide you with a customised delivery quote.
Delivery
GLS will make up to two delivery attempts at your address. If you are not there on either occasion, the parcel will be left at the GLS collection point nearest to your address, where you can collect it. You will receive a notification with the location and collection period.
Before delivery, GLS will send you an email with alternative options: change the delivery date, have it left at a collection point, or authorise delivery to a neighbour.
Tracking
As soon as your order is dispatched, you’ll receive an email with the tracking number and a link to check the status in real time.
You can also view this from your account, in the order details.
If something goes wrong
The parcel doesn’t arrive on time. Delivery times are estimates and may be affected by carrier issues, peak season or weather conditions. If your order is delayed beyond what is reasonable, please contact us and we’ll raise a claim with GLS.
The parcel arrives damaged. Do not refuse it: accept it, take a photo of the packaging and the contents, and email us at tiendaonline@marabans.com on the same day. We’ll take care of everything.
The parcel hasn’t arrived. If the tracking shows it as delivered but you haven’t received it, please let us know within 48 hours so we can raise a claim with GLS.
In all three cases, the solution will cost you nothing.
A note about the coffee
We send the coffee freshly roasted. If you’ve ordered whole beans, they’ll arrive whole so you can grind them just before making your coffee – that’s when it tastes best.
All packs are sealed with a degassing valve, so the product arrives in the same condition as when it left the roaster, regardless of the transit time.
Contact
tiendaonline@marabans.com
971 59 91 10
Carrer Sestadors 23, 07458 Can Picafort (Balearic Islands)